Returns & Refunds

Cancelling an order

You can cancel an order yourself from My Orders while it is Placed or Confirmed. After it is packed or out for delivery, it can no longer be cancelled online. For Cash on Delivery orders nothing has been charged, so no refund is needed.

Damaged, leaking or wrong items

Because these are household consumables, we do not accept returns of opened or used products. But if your item arrives damaged, leaking, expired or is not what you ordered, tell us within 48 hours of delivery through our Contact page with your order number and, if possible, a photo. We will replace the item or refund you.

How refunds are made

• Cash on Delivery orders: refunds are made to your bank account or UPI, or as a credit on your next order, as agreed with our support team.
• Online payments (when introduced): refunds go back to the original payment method.

Need help?

Reach us any time on the Contact page.